PSA Peugeot Citroen operate an extensive quality programme when it comes to their franchised dealers, regularly monitoring performance with an aim of increasing service standards across the dealer network.
Having been in talks with Peugeot they'd like to extend the opportunity to our members to get involved next time their car is due for a service.
Participation basically involves you having your car serviced as normal but a representative from the Peugeot Mystery Shopper programme will will monitor everything from the initial phone call, to arranging to go along with you to the dealer (as a silent partner) filming the exchange with a button hole camera (note that only the dealership staff are filmed - NOT the customer).
The customer then pays for their service as normal and once Peugeot have collated the mystery shop report, they'll send you a cheque for £85.00 as a thank you.
Personally, I was not aware that manufacturers did this and have to take my hat off to Peugeot (and Citroen) for going to such trouble to monitor the quality of customer service that their dealers provide.
Miriam Betts who runs the Mystery Shopper programme will be along within the next day or so to introduce herself, the programme and explain how to get involved.